North americanbased technical support team staffed with seasoned fax experts and rightfax specialists one stop shop for all rightfax support issues. Please renew your contract before it expires to avoid these costly penalties. Rightfax is a fully scalable, fully customizable fax server solution that can accommodate the document distribution needs of businesses and organizations of all sizes, no matter their existing software systems. Advantage technologies is the proven leader for rightfax support and professional services. You lose money every second your rightfax system is down.
Install administrative utilities on the rightfax server will create downtime of 5 minutes. A software servicing companyplaintiff instant infosystemscould not be enjoined from using the name of a computer enabled fax software rightfax that was owned by defendant open text, even after a. Upgrade rightfax fax server advantage technologies. Escalation to opentext, if needed, with your opentext support contract. The rightfax fax server continues to provide industryleading faxoverip foip solutions to render business processes and document transfer more efficient. Opentext rightfax software maintenance program handbook. Selecting a rightfax reseller doesnt have to be a difficult or overwhelming process. Migration services will return all data at the end of your contract, or upon request and delete it from the rightfax server.
Rightfax onetime technical support my paperless fax. Rightfax support plans by paperless productivity offer rightfax users a multitude of support options, as custom tailored to our clients as their rightfax system. Each opentext agreement has a date and version number, generally found in the document footer. Vox is the sole distributor of rightfax in subsaharan africa and has developed a wide range of slas and managed services to ensure optimum performance. If you need a call back, expect to hear from us promptly. We are one of the few opentext partners that have maintained the high. The manufacturer opentext has created the most reliable and robust fax server software ever. When planning your annual rightfax support contract renewal, check out the most uptodate version of the software maintenance program handbook here. Aug 20, 2018 the securities and exchange commission sec, 100 f street, ne, washington, dc 20549, intends to procure support for rightfax by opentext. It is extremely beneficial to all new users and will ensure they gain the full benefits of rightfax. These sample scripts are excerpts from the rightfax 10 installation guide. Digital fax managed services typically deploys complex fax server software within a.
Rightfax onetime technical support onetime tech support for rightfax by paperless productivity is a rightfax support solution for users not covered by a fax software support plan. Additional it agreements are listed after the table. Live, free customer support to help you with any technical or user questions. I have wroked with telephony products for over 20 years. Rightfax for government opentext rightfax fax server. Rightfax is 100% software and supports virtual server deployments that means no more physical fax boards or physical servers. It provides support for your complete rightfax solution and protects your investment by including availability to upgrades to subsequent software versions as they become available. Rightfax, the marketleading network fax server solution, automates timeintensive manual paperdriven processes by integrating them into your business applications and systems. We are one of the few opentext partners that have maintained the high standards necessary to be recognized as a rightfax authorized support provider asp. Opentext rightfax software maintenance program handbook the.
When planning your annual rightfax support contract renewal, please keep in mind the following. Our rightfax certified experts will evaluate your needs and provide a quote in 60 minutes. Windows 10 faxutil and enterprise fax manager rightfax. My support is the opentext selfservice portal that connects customers with resources, communities and technical analysts right when needed. The securities and exchange commission sec, 100 f street, ne, washington, dc 20549, intends to procure support for rightfax by opentext. Training to be conducted at customer site and all delegates must be equipped. The rightfax desktop software allows users to receive, forward, route, split pages and. Port over an existing fax number, choose a new local or toll free fax number. Federal agencies can obtain information about a rightfax solution from advantage technologies by contacting billy mellone directly at 212. At paperless productivity, we believe a rightfax support and maintenance offering is only as good as the people who stand behind it. As an automated electronic document delivery system, rightfax integrates with most desktop and business applications, including most emr systems, to maximize employee productivity, improve information security, decrease paperrelated costs and security risks.
I have an existing account for opentext online communities. Caution installing these service releases or patches on your rightfax server should only be done when recommended by our fax guys support team. The software support agreement ssa is an agreement between you you and us, a mettlertoledo group company mt identified on the quote, order. More than just a template, our stepbystep interview process makes it easy to create a software support contract. Instant infosystems not enjoined from using rightfax mark. Access to rightfax software maintenance, updates, and knowledge center with your opentext support. Atticus consulting fax and document automation experts. Efficient from contract origination through closing, deeding, recording and securitization, the entire transaction is digital reducing errors and eliminating multiple data entries.
Opentext imposes a 3% latepenalty of the total cost of your renewal that begins the day after a support contract expires, and an additional 3% every 30 days a contract remains expired. Rightfax is the world market leader for enterprise level fax server solutions. Current statewide it term contracts are listed in the table below. Rightfax onetime technical support provides support services to ensure optimal. We an issue with a few workstations where the rightfax outlook button does not appear on the outlook toolbar. As an automated electronic document delivery system, rightfax integrates with most desktop and business applications, including most emr systems, to maximize employee productivity, improve information security, decrease paperrelated.
Rightfax vox telecom a leading south african telecoms. Below is the product lifecycle information for each of the rightfax versions. Access my support to activate a product or request a key. Support rightfax fax server advantage technologies. The last thing you need is a frustrating support experienceunfortunately all too common with. It pro tips for captaris rightfax product suite client 10.
Opentext support renewal policies could have a financial impact on your rightfax support renewal. Nonit statewide term contracts are managed through the north carolina department of administrations division of purchase and contract. As an automated electronic document delivery system, rightfax integrates. No software to install, send and receive faxes from your email, blackberry, pda or smartphone print driver solution is optional pay monthtomonth or purchase an annual contract and save. Fax at volume to anywhere in the world, quickly, reliably, and securely ensure reliable, convenient, and secure communications via fax with our scalable cloud solution, while adhering to global data security standards and reducing it costs. The initial term for ot protect software maintenance program is twelve months beginning on the start date. The rightfax client installation program uses microsoft windows installer msiexec. Rightfax plugin can be easily configured by using the workflow designer. Fax at volume to anywhere in the world, quickly, reliably, and securely ensure reliable, convenient, and secure communications via fax with our scalable cloud solution, while adhering to global data security. I have tried to uninstall and reinstall with no luck.
Faxpulse is a premiere rightfax addon that combines analytics gathering with monitoring and alerting to provide a single location where organizations can simply click and go to get intel on the state of their rightfax environment. Iis supplemental rightfax support instant infosystems. Did you know that advantage technologies is a gsa certified and approved vendor for rightfax software, support and installation contract gs35f0435y. Connectis rightfax pricing is complete and comprehensive. Rightfax enterprise fax reporter is an application installed with the administrative utilities in the rightfax product suite. Proven edocs incorporates standards based processes from industry leaders docusign and eoriginal to ensure acceptance by all parties and agencies. Rightfax has added support for windows 10 in rightfax 10. If you would like to run faxutil or enterprise fax manager on windows 10, please update your rightfax server to rightfax 10. Save, sign, print, and download your document when you.
Fax reporter can be installed on the rightfax server or on a workstation. May 07, 2015 did you know that advantage technologies is a gsa certified and approved vendor for rightfax software, support and installation contract gs35f0435y. When you work with ingenium, you get our priority support with no waiting and entitlement to new rightfax releases and service updates. Rightfax support by the fax guys 9522243340 the fax guys. Clients have access to unlimited phone support and software upgrades during the term of the maintenance. A software servicing companyplaintiff instant infosystemscould not be enjoined from using the name of a computer enabled fax software rightfax that was owned by defendant open text, even after a product servicing contract between the two companies had ended, a california appellate court has ruled. Rightfax is the premiere enterprise fax server solution, with onpremise, hybrid, and cloud deployment options. If you represent an organization entitled to gsa pricing, then contact paperless productivity for more information about buying rightfax 10. We can also remotely access your rightfax system with your permission and diagnose problems in real time. Rightfax fax server software, hardware, support, and professional services click here now or call tollfree at 1877myfaxing 18776932946 for more information about how paperless productivity can maximize the roi of your electronic fax software. Federal agencies can obtain information about a rightfax solution from advantage.
If you have questions about a specific it term contract, please email the administrator of that contract. You judge the quality of a company by how they react when things go badly. Government gsa opentext rightfax advantage technologies. Rightfax for government gsa rightfax resource center. Rightfax fax server software, hardware, support, and professional services. If you would like to run faxutil or enterprise fax manager on windows 10, please. The fastest way to get access to seniorlevel rightfax engineers is to open a service ticket through our customer support web portal. The last thing you need is a frustrating support experienceunfortunately all too common with other rightfax resellers. Software support agreement ssa, terms and conditions. When you choose rightfax as a managed service, your data is protected and managed no one else can view it or take ownership of it, your data belongs to you. For any editions that have reached sustaining maintenance, advantage technologies. Taken from the opentext software maintenance handbook. If you are an opentext designated partner or employee, you can also access learning central.
Hmbs state term schedule number is 534407 and can be found on dass. Rightfax helps organizations reduce costs of standalone fax machines, integrates with a wide range of applications, and ensures secure document delivery. If you are armed with the right questions, finding your next rightfax reseller and support partner can be a breeze. Hmbs state term schedule number is 534407 and can be found on dass website. It is critical that you renew your support contract on time. Access my support to activate a product or request a key, access tickets, pay a bill or view a contract. If you use rightfax and currently have a rightfax support agreement, wed like to make you aware of renewal policies in the opentext protect software maintenance program that may have a financial impact on your support renewal. If you are a new opentext customer, the applicable version is the most recent version in the list below. Please renew your contract with before it expires to avoid these costly penalties. Services, rightfax technical assistance, rightfax connectors, rightfax modules, fax over ip, foip, cisco fax, avaya, nortel, sip trunking, rightfax archiving, rightfax shared services, faxutil, enterprise fax manager, fax reporter, email to fax and more.
We have integrated rightfax into the vox network, which allows us to offer significant discounts on fax sending vbill and inbound fax number ranges xtenda. Opentext rightfax is the marketleading fax server software and automated electronic document delivery solution. An it support contract can be complex and difficult to understand, so here are some of the key points you should look for. For any editions that have reached sustaining maintenance, advantage technologies helpdesk will provide support on a best effort basis. Deployment tips, questions, blogs and other technical materials related to captaris rightfax product suite client 10. There is nothing more frustrating than an unresolved technical issue, especially with something as integral to your daily communications as rightfax. The contract period is for five years, may 30, 2017 through may 29, 2022. The following rightfax gsa pricing also available in pdf format applies to eligible. If youre planning to outsource it to another company then you need to look at more than just the price. If you do not renew a term of the ot protect software maintenance program for the covered software, you may, upon agreement by ot. If you are a new opentext customer, the applicable version is. Free software support contract free to print, save. We have nearly two decades of experience with rightfax fax servers and related document delivery solutions, providing rightfax software sales and support across all areas of government. Training to be conducted at customer site and all delegates must be equipped with a networked pc which has access to the rightfax client software.
Rightfax client software deployment supplemental guide. It is very important that you are aware of the latest changes in policies that affect your renewal. If you are armed with the right questions, finding your. Rightfax support renewal policies instant infosystems.
In addition, if you have an active customer support maintenance contract, you may request access to my support. Rightfax imposes a 3% latepenalty of the total cost of your renewal that begins the day after a support contract expires, and an additional 3% every 30 days a contract remains expired. Faxpulse is a premiere rightfax addon that combines analytics gathering with monitoring and alerting to provide a single location where organizations can simply click and go. If you are an opentext designated partner or employee, you can also access learning.
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